FREQUENTLY ASKED QUESTIONS
Q: Where is Stuttgart Blackforest Boutique S-Café located now?
A: We have started a new concept - Sonder. Check out www.sonder.sg for more info. As for Stuttgart Blackforest Boutique S-Café, we will still continue to do our Signature Black Forest Cakes for you which is available via our online store.
Q: Does Sonder serve any food?
A: Yes! We have two fixed price menus ($138++ and $198++) with Euro-Asian flavours and ingredients. Menus available at www.sonder.sg.
Q: Is your Signature Black Forest Cake still available?
A: Yes. You can purchase through our online store via www.scafe.com.sg.
Q: Does the Signature Black Forest Cake contains alcohol? Can I order a non-alcoholic cake?
A: Our cake contains alcohol. The Kirsch enhances the flavour of the cake and we are unable to prepare a non-alcoholic cake.
Q: Can children consume the Signature Black Forest Cake?
A: The cherries which are soaked in Kirsch are at the bottom layer of the cake. It is not recommended that children consume our cakes.
Q: What is the size of the Signature Black Forest Cake? What is the dimension of the box?
A: The cake only comes in one standard size and it cuts up to 10-12 slices. Cake box dimensions are 23cm(L) x 23cm(W) x 10cm(H). The cherries on top of the cake are complimentary and subject to availability. It will be packed separately.
Q: Can I add wordings on the cake?
A: Sure, you can add a simple message e.g. “Happy Birthday, David” or “Have A Good Day!”.
Q: What is the shelf life of the Signature Black Forest Cake?
A: The cake is best eaten on the day of purchase but can be kept in fridge for up to 2 days.
Q: Is delivery/ self-collection available?
A: Delivery service is applicable to all items in the Online Store, except the bakery selections. A delivery fee of $15 is applicable to purchases that are made in a single invoice, to a single address in one trip in Singapore except for Jurong Island and Tuas area.. Our delivery timing is strictly between 12pm to 6pm daily. Do ensure that there is someone at the stated address to receive the cake. However, the delivery service will cease on 31st May 2022.
At the moment, self-collection option is only applicable to the Bakery selections. Self-collection timings are strictly from Tuesday to Saturday, 2pm to 5pm. Self-collection location: 217 Henderson Road, #01-03 Singapore 159555
Q: Why can't I place cake order via the Online Store?
A: Each cake is made to order and requires at least 4 days prior to collection. Any order made less than 4 days will not be accepted. Order volumes during peak seasons are generally at an all-time high, kindly refresh the browser and try again. Should you still have problems ordering, do call us at 6336 8675.
Q: What are the online payment options?
A: We accept payments via credit or debit card.
Q: I made a mistake in ordering. Can I get a refund?
A: Since our Signature Black Forest Cake is a perishable item, we do not accept any refunds.